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Decagon Duet

Decagon Duet is an AI partner platform that helps customer experience teams build, optimize, and scale self-improving AI agents. Its Duet Autopilot feature analyzes real customer conversations to automatically generate Agent Operating Procedures (AOPs), identify gaps before they reach customers, and continuously iterate on agents based on production signals. Every update passes through automated simulation tests and is staged for human review with comprehensive health reports, ensuring enterprise governance. Customers include SimplePractice (85% deflection rate), ClassPass (95% cost reduction), Hunter Douglas ($1M revenue from AI-handled conversations), and Eight Sleep (100% of CX teams build with Duet). Launched on June 9, 2026 via X and covered by Business Wire and Yahoo Finance, Decagon Duet represents a new category of verified self-improving AI agents for CX.

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